Aim

The first aim of this study is to investigate, empirically examine and analyse the impact of financial distress on UK retail bank performance covering before, during and after the recent financial crisis. In other words, the broad purpose of this study is to assess how UK retail banks performed before, during and after the recent financial crisis. In doing so, the effectiveness of the existing statistical model comprising Altman‘s  ratios is critically evaluated.

Questions

1. What relationships exist between Customer Satisfaction, Trust and Customer Loyalty?
2. Is customer loyalty sensitive to predict bank performance?
3. Does the application of Altman‘s Multiple Discriminant Analysis (MDA) provide a better method for predicting financial distress in the context of UK retail banking?
4. Is there a relationship between Financial Crisis and Banking Performance measured in terms of standard financial ratios (profitability, liquidity, leverage and solvency)?