BU6009: How might we increase the usability of the Irish driving licence to improve on the existing system and provide a platform for users and governing bodies to track and manage driving in Ireland.

The current driving licence system in Ireland is outdated and includes several issues including slow application processes, the creation of fraudulent driving licences and the environmental impacts of developing plastic licences. The research undertaken in this project contributes towards the development of an e-licence or digital drivers’ licence to benefit both the daily users to track and manage their daily driving and the governing bodies that receive the data on drivers using the application.

The implementation of a digital driver’s licence allowing drivers to take control over their entire driving experience could assist Irish citizens to lower the application times, improve and automate internal processes and increase profit margins for managing organisations. This report will look to discover areas for improvement in the implementation of a digital driver’s licence.

Other countries across the world have begun to implement an e-licence or digital driver’s licence as their main driving licence and have recorded major benefits. Countries such as Mexico and Australia show the implementation of an e-licence can significantly improve processes, reduce costs, and increase citizen services.

Addressing the main factors from research and looking at the digital licence in practice has helped to identify a main project statement: “How might we increase the usability of the Irish driving licence to improve on the existing system and provide a platform for users and governing bodies to track and manage driving in Ireland.”

An action design research method is proposed for this project to further explore the development and adoption of a digital driving licence to tackle existing problems and challenges.

The digital transformation of the Irish driver’s licence would enable Irish citizens to take control over their driving experience. This transformation could increase data control over such things as driving records and habits, driving insurance and taxes as well as allowing a digital ID to be used as the main source of identification.