Part 1: Real Estate operations

1. Using the ABRG website and your student workbook, explain the following services and employment areas offered by real estate agencies.
2. Complete the table below by describing the party and explaining the relationship with the agency. Provide and explain two other parties.
3. Research and discuss the benefits and risks of different business structures for a real estate business. Include the following areas in your response
4. Identify the parties in an agency-principal relationship, then explain the relationship by providing an example.
5. Using the ARBG site and NSW Fair Trading, list the licensing requirements and outline the roles and responsibilities of the following regulated personnel.
6. Using the NSW Fair Trading website, explain the licensing, eligibility and qualification requirements for the following roles:
7. Using the Property and Stock Agents Act 2002 (NSW) and your student workbook as a guide, define the meaning of the following terms in a real estate context, in NSW.

• Licensing lending
• Unlicensed trading

Part 2: Communication

1. Research and discuss at least three communication skills/strategies you would require to work effectively in the real estate industry.
2. Client complaints occur regularly in the industry, identify and explain three communication strategies you could use to deal with complaints.