Assignment Task Questions

1. What are the two (2) key industries relevant to an education and training organisation?

2. What media organisations you may use for marketing your services?

3. Which level of government is responsible for education in Australia?

4. Identify and explain four (4) events and communication channels that you may use in the education and training industry.

5. What is cross-cultural communication? What is its importance to organisations?

6. What are the four (4) major factors that affect cross-cultural communication?

7. How can organisations improve cross-cultural communication skills in their employees?

8. Explain the five (5) different strategies for negotiation.

9. What is negotiator’s position and negotiator’s interest?

10. What are inclusive and structured meetings?

11. Explain the procedure to set up and lead the meeting in Words.

12. How does audience, purpose and method of communication influence tone?

13. Why is it important to consider the style of your writing?

14. Why is structure important in communication?

15. What is confidential information?

16. Explain two (2) organisational policies and procedures that govern the confidentiality of information in words.

17. Explain the following mediation models in words each. a) Facilitative mediation b) Transformative mediation

18. What mediation techniques can be used for managing emotions during mediation?

19. Explain the different stages of a mediation process in words.

20. Explain the following types of conflict management processes.

Task summary

The objective of this assessment task is to assess the students’ knowledge essential to present and negotiate persuasively, lead and participate in meetings, and make presentations to customers, clients, and other key stakeholders.

Your roles and responsibilities

You are working as Operations Manager in Online Media Solutions. You oversee all the operations of your organisation. You have the responsibilities to present and negotiate persuasively, lead and participate in meetings, and make presentations to customers, clients, and other key stakeholders. This includes:

• Confirming authority to present material on behalf of an organisation or work area
• Identifying confidential and private information
• Identifying the needs of the audience and prepare positions in line with the purpose of the communication
• Conducting negotiations:
  • Identifying objectives of negotiation and needs and requirements of stakeholders
  • Identifying potential issues and problems and document them
  • Preparing the organisation’s positions and supporting arguments considering the objectives of the organisation
  • Engaging in discussion with the stakeholders and establish areas of common ground and potential compromise

Skills

This assessment task requires you to demonstrate skills to present and negotiate persuasively, lead and participate in meetings, and make presentations to customers, clients, and other key stakeholders. You need to complete the following activities.

Activity context

The organisation wants to improve the image and visibility of its products or services by promoting them on different forums. The General Manager has allocated the responsibility to the Operations Manager to analyse the business operations and select the most appropriate positioning strategies considering the services offered by the organisation. To select the positioning strategies, the General Manager wants you to take the following into consideration:

• Analyse your target audience and your main consumers. Identify what is most interesting to them and what their profile is. What needs do your customers have? What are their problems and desires?
• Study your current situation. Analyse the current positioning of your company, brand, or product and do a SWOT analysis (Weaknesses, Threats, Strengths, and Opportunities)
• Analyse your main competitors.
• Identify your competitive advantages. In what aspects do you differentiate yourself from your main competitors?
• Define your value proposition.

Meeting with the staff members

Your organisation has seen exponential growth in the last five (5) years, and the number of employees has increased two-fold. Due to the current COVID-19 situation, the government has enforced social distancing rules and other requirements related to workplace arrangements.

Due to the current situation, the organisation is finding it challenging to arrange office space as per the social distancing requirements and other mandatory workplace arrangements. You have identified that a potential solution to address the issues faced by the organisation is to implement working from home arrangements. Implementing the working from home arrangements will address both the short-term and the long-term issues of arranging office space.