Problem Solving And Influencing Skills Question
‘You are the head of an Occupational Health team and in order to keep pace with the wider organisational policy developments, you need to introduce a change to your service delivery which is the introduction of a digital system for patient records instead of paper files. Examine and demonstrate the role of influencing and problem-solving skills in encouraging buy-in and dealing with staff disengagement’.
As the head of an Occupational Health team and in order to keep pace with the wider organisational policy developments, assess how the change will affect individuals/the team. Identify who in the team is likely to support the change and who will be against it.
As the head of an Occupational Health team and in order to keep pace with the wider organisational policy developments, analyze influencing theories (e.g. Cialdini`s six principles) and identify which will be most appropriate in this situation and why.
Outline your strategy for engaging with the staff and demonstrate specifically how you will use influencing skills to encourage buy-in.
Anticipate and identify what objections you might encounter and demonstrate the application of problem-solving techniques to resolve these.
How would you ensure continuous buy-in over the next twelve months?
