You are required to demonstrate five specialised communication skills relevant to the healthcare work place

Skills Demonstration 1 – Listening and speaking skills – Oral Presentation

Skills Demonstration 2 – Listening and speaking skills – Dialogue

Skills Demonstration 3 – Listening and speaking skills – Discussion & Negotiation

Skills Demonstration 4 – Listening and speaking skills – Message giving/taking

Skills Demonstration 5 – Visual Communication Skills

Performance Criteria:

Skills Demonstration 1 – Listening and speaking skills – Oral Presentation

Performance Criteria 1:

• Preparation & rehearsal (2 marks)
• Clear structure (2 marks)
• Sustained interest & rapport (2 marks)
• Control & variety of tone (2 marks)
• Body language & use of gesture (2 marks)

Skills Demonstration 2 – Listening and speaking skills – Dialogue

Performance Criteria 2:

• Effective communication
• Positive body language
• Listening skills
• Relevant questions
• Clear speech

Skills Demonstration 3 – Listening and speaking skills – Discussion & Negotiation

Performance Criteria 3:

• Participation & communication
• Decision/conclusion
• Aim/task adhered to
• Group skills
• Body language

Skills Demonstration 4 – Listening and speaking skills – Message giving/taking

Performance Criteria 4:

• Essential/non-essential information extracted
• Detailed message taken
• Audible voice
• Clear diction
• Confident use of telephone

Skills Demonstration 5 – Visual Communication Skills

Performance Criteria 5:

• Support studies
• Materials/techniques compliment the message
• Clear visual communication
• Audience engagement
• Presentation