Negotiation/Conflict Resolution

LDR 4304 Negotiation/Conflict Resolution The course provides students with the management skills and communication skills necessary to resolve conflict situations involving management and labor practices. In this course students will learn to distinguish between strategies and goals from negotiated plans as well as become familiar with the structural dysfunctions of organizations. Students will clarify the differences between multi-party and two-party negotiations and learn to analyze elements of the negotiation process related to managing relationships. In this course students will learn to use different styles to deal with interpersonal conflict and identify communication techniques and sources of power to be used during negotiations.

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