DEVELOPING A PERFORMANCE MANAGEMENT SYSTEM AT THE COMMUNITY OUTREACH AGENCY: A CASE STUDY

CASE DESCRIPTION

The primary subject matter of this case concerns developing, implementing, and making operational a performance management system at a small non-profit public agency. This includes the role that strategic management, the management process, and job analysis play in this process.

The case depicts a mid-level manager’s attempt to design a performance management system to be used throughout the organization. This case has a difficulty level of four. It is designed to be taught in one class hour and is expected to take approximately three hours of student preparation time.