Discuss the products and/or services the organization delivers, including who the main customers are.

  • Examine the key external influences that impact business environments.
  • Discuss organizational goals and why it is important for organizations to plan.
  • Discuss the products and/or services the organization delivers, including who the main customers are.
  • Review the range of technology available within the people profession, including how it can be utilized to improve working practices and collaboration.
  • Define workplace culture in organizational settings and the importance of fostering positive approaches towards it.
  • Explain how organizations are whole systems, and how work and actions as a people professional could impact elsewhere in the organization.
  • Explain the importance of planning and managing change within the workplace.
  • Consider the importance and role that people professionals play in change.
  • Discuss how change can impact people in different ways.