LEARNING OUTCOMES FOR MODULE 2

1. Describe the transformation process by which organizations produce and deliver goods and services.
2. Critically discuss the differences between service operations and manufacturing operations.
3. Collaborate with healthcare professionals to select and improve a patient/healthcare process.
4. Apply core operations management concepts to design more effective utilization of resources.
5. Apply the characteristics, roles and techniques of project management to their module project.
6. Reflect on their role in contributing to the project.