What are the key behaviors recommended in your textbook for handling conflict with difficult people?

Name: What are the key behaviors recommended in your textbook for handling conflict with difficult people?
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Question

Detail the common causes of conflict among nurses and their patients and families.
Describe common factors that lead to conflict and provide in detail, 5 responses to conflict resolution.
What are the key behaviors recommended in your textbook for handling conflict with difficult people?
What techniques are recommended to deal with the `Sherman Tanks` in the workplace?

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What are the key behaviors recommended in your textbook for handling conflict with difficult people?

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