What are the key behaviors recommended in your textbook for handling conflict with difficult people?

Question

  1. Detail the common causes of conflict among nurses and their patients and families.
  2. Describe common factors that lead to conflict and provide in detail, 5 responses to conflict resolution.
  3. What are the key behaviors recommended in your textbook for handling conflict with difficult people?
  4. What techniques are recommended to deal with the `Sherman Tanks` in the workplace?