The INF 382C Understanding and Serving Users course introduces students to practical solutions and theoretical frameworks for information professionals. In this course, students are introduced to the study of user behavior and research methods. Students in the course will learn to evaluate services and information systems based on a user-centered approach. This course introduces students to concepts and principles related to users` behavior, needs, and experience. In this course students will study the experiences and behaviors of information users in contexts such as health contexts, organizational contexts, social media, everyday life and learning environments.

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