Instructions: In this assignment, you will construct a service blueprint for a service provider. The blueprint should include the components listed in Chapter 8. It should have all lines clearly labeled and include arrows to indicate the order of activities. The blueprint should include at least two “boxes” of support processes. Potential bottlenecks or fail points in the service delivery process should also be identified.
To complement the graphical portion of the service blueprint, you are expected to visit the business chosen and to (visually) capture various aspects of the service process and physical evidence. Perhaps the easiest way to do this is to take pictures with a digital camera or a smart phone. Please secure permission to take pictures of the service process from the service provider prior to constructing the blueprint. There is no fixed number of images required, but a minimum of 5 images (in jpeg format) would seem reasonable for most service blueprints; a larger number of images would certainly be encouraged. Although not a requirement, a short video clip (many digital cameras and smart phones can capture/create a short video) might also help to illustrate the service delivery process.