Instructions: In this assignment, you will submit a written report (7-9 pages long and double-spaced, use Times New Roman, 12’’, and leave 1’’ margin on all sides) that addresses the following issues:
Describe why this organization is selected to blueprint.
Describe three key elements of physical evidence revealed in the blueprint (photos/images of these elements should be included in the visual portion of the blueprint) and discuss how they influence customer experiences.
Identify, number, and describe three potential fail points (points in the process where problems may occur) and/or bottlenecks (points in the process where backups or slow delivery may occur).
Suggest possible solutions/alternatives to address these (potential) problem areas.
Discuss how a service blueprint might be used in each of the following areas in this organization: marketing, human resource management, and operations.
Discuss insights from doing this assignment and how it could be applied in the business world.
Outline has been attached as the docx file. You have freedom to choose any organization for the paper.