As a medical assistant, you will inevitably encounter patients who refuse testing or examinations, reject treatments, or struggle to adhere to treatment plans and medications. As you introduce yourself to the class, reflect on how you would navigate these scenarios. Are there experiences from your daily life that resonate with these situations? What valuable lessons have you gained from these experiences that could inform your approach to working with challenging and resistant patients?
Can you recall other instances where you`ve had to strike a balance between "leading" and "following" someone? What was your experience like? What insights did those moments offer about assisting individuals in making decisions that align with their best interests, even if they are initially reluctant? Do you employ any specific techniques for supporting and collaborating with individuals, even when there is disagreement?
