The CMIS 311 Supporting End-User Computing course will introduce you to the organizational needs, communication skills, problem-solving skills, and concepts of end-user IT support. In the course students will study some of the activities used with a version of Microsoft Office such as Excel, Word and PowerPoint. This course will provide students with problem-solving skills and critical thinking. You will be provided with an understanding of end-user computing environments. In this course students will focus on evaluating support solutions and learn how to develop user training.

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