Quality Deployment Function (QFD) is a planning process to guide the design, manufacturing, and marketing of goods integrating

Quality Deployment Function (QFD) is a planning process to guide the design, manufacturing, and marketing of goods integrating the voice of the customer throughout an organization.

The House of Quality is a set of matrixes used to relate the voice of the customer to a product’s technical requirements, component requirements, process control plans, and manufacturing operations.