Identify the distinction between organizational conflict and misbehavior and between informal and formal conflict within the organization.

  • Identify the distinction between organizational conflict and misbehavior and between informal and formal conflict within the organization.
  • Discuss the distinction between official and unofficial employee action.
  • Research and assess emerging trends in the types of conflict and industrial sanctions that affect organizational performance.
  • Distinguish between third-party conciliation, mediation, and arbitration to help SMT understand the differences including the benefits and constraints of each.
  • Explain the principles of legislation relating to unfair dismissal in respect of capability and misconduct issues.