Unit 14 Business Intelligence - BTEC Higher National Diploma (HND) in Computing

Learning Outcome 1: Discuss business processes and the mechanisms used to support business decision-making Learning

Outcome 2: Compare the tools and technologies associated with business intelligence functionality Learning

Outcome 3: Demonstrate the use of business intelligence tools and technologies Learning

Outcome 4: Discuss the impact of business intelligence tools and technologies for effective decision-making purposes and the legal/regulatory context in which they are used

Assignment Aim & Objective:

This coursework aims to demonstrate a comprehensive understanding and knowledge of the unit, assessing and evaluating the student`s strength and level of analysis across four learning outcomes. The coursework should be submitted as a single report document.

Assignment Scenario:

Business processes are fundamental elements of intelligent systems. The design and development of intelligent systems heavily rely on understanding business activities, their sequences, associated decisions, and input-output relationships. Business processes are pervasive across all industries. Presented below are two illustrative scenarios:

Case Scenario 1: Charity Fund Request Process

• Task 1: Develop a process map or flow chart for the selected case scenario, identifying core steps and supporting processes. Classify key input and output data as unstructured or semi-structured.
• Task 2: Identify critical decisions within the process and explore required decision-support mechanisms. Discuss opportunities for intelligent systems to enhance decision-making and compare supporting technologies.
• Task 3: Specify business intelligence applications for this process, detailing tools and techniques. Design a business intelligence tool to support decision-making or problem-solving within the process.
• Task 4: Review key decisions and discuss how business intelligence tools can improve their effectiveness. Explore legal considerations in using business intelligence within this scenario.

Case Scenario 2: Event Management

• Task 1: Develop a process map for the event management scenario, identifying key steps and data flows. Assess data as structured, semi-structured, or unstructured.
• Task 2: Identify decisions in the process and discuss necessary decision-support mechanisms. Explore how intelligent systems can contribute to decision-making.
• Task 3: Specify business intelligence applications for event management. Design a tailored business intelligence tool for decision support or customer relationship management.
• Task 4: Discuss the role of business intelligence in improving decision-making effectiveness. Examine legal implications of using business intelligence in event management.

Conclusion and Reflection:

In conclusion, this coursework delves into critical aspects of business processes and decision-making mechanisms, emphasizing the role of business intelligence in enhancing operational efficiency and strategic decision-making. By addressing these tasks, students gain insight into practical applications of business intelligence tools and their impact on organizational effectiveness.