6N1950 Critique current issues in communications and information technology, including digital and mobile technology

  • Critique current issues in communications and information technology, including digital and mobile technology, the internet, and the policies and principles relevant to the vocational area.
  • Evaluate in practical terms the elements of legislation that must be observed in a personal and/or work context, including health, safety, and welfare at work and communications-related legislation, and the responsibilities that apply when working in a supervisory capacity.
  • Assess the impact of non-verbal communication and of the physical environment in everyday human interaction.
  • Utilize listening skills in a variety of roles and contexts, including note-taking, receiving messages, taking minutes, reporting, summarising, and paraphrasing.
  • Use drafting, editing, and proofreading skills and the correct convention of language usage including spelling, punctuation, and syntax to produce formal written communication relevant to a particular vocational area, including reports, correspondence, faxes, memos, and minutes.
  • Work independently and or in a supervisory capacity, displaying qualities such as assertiveness, self-confidence, tact, diplomacy, empathy, and patience.